Shipping and handling charges
Change address fee (according to your current number of boxes or items in storage)
 Your billing cycle will begin (on the day after) we’ve picked up your boxes/items or two weeks after the drop-off date, whichever date is earlier.
 Customers who registered on or before 10, January 2016 will not be subject to the above $29 + $15/box or item retrieval policy and can continue to enjoy one free retrieval delivery per billing month (HK$88 per subsequent delivery in the same month) until earlier of contract termination or 31 December, 2018.
 If customer’s address is only accessible via stairs, which includes from loading / unloading area* to the building, you are required to pay the stairs fee in accordance with our stairs policy. An additional stairs fee of HK$10 per box or item (empty or full) per level will be charged for up to 5 levels and required to be settled by cash on the spot.
*1st to 5th steps of stairs will be free of charge. 6th to15th steps of stairs will be defined as the first level. Subsequent stair flight within 15 steps will be counted as one level and 16th to 30th steps will be considered as second level.
 If you moved to an area where Boxful is operational, there is a relocation fee to change your current registered address to the new address. Once your address is updated, all your items will be delivered to your new address going forward.
 According to the shortest driving distance provided by Google Map based on full address.
Shipping and handling charges
Please refer to attached list of items and its related stairs fees for your information
|SMALL (<25kg)||MEDIUM (>25kg)||LARGE (>25kg)|
|Document boxes||Work desks||3-seaters|
|Small/ medium cardboard boxes||TV monitors 40"+||Massage chairs|
|Dining chairs||1-or2-seaters||Mattresses (>5ft. width)|
|Stackable chairs||Wardrobes||Furnitures with longest side from more than 6 feet/ 182cm|
|Small luggage/ suitcases||Dishwashers|
|TV monitors <40"||Air conditioners|
|Portable fan & heaters||Security safes|
|Furnitures with longest side equal to or less than 6 feet / 182cm|
Note: We do not accept piano and rosewood furniture
 If customer’s address is only accessible via stairs, which includes from loading / unloading area* to the building, you are required to pay the stairs fee in accordance with our stairs policy. An additional stairs fee of HK$10 per box/ or item (empty or full) per level will be charged for up to 5 levels and required to be settled by cash on the spot.
*1stto 5th steps of stairs will be free of charge. 6thto 15thsteps of stairs will be defined as the first level. Subsequent stair flight within 15 steps will be counted as one level and e.g. 16thto 30thsteps will be considered as second level, etc.
Park Island (Ma Wan): HK$50/trip
|Beverages containing 70% or More Alcohol by Volume, Etc.|
|Body washes containing alcohol|
|Brake, transmission and windshield washer fluids|
|Camping gas, glazing torches and other harmful gases|
Certain cleaners containing pine oil
|Dry-cleaning spotters and solvents for home use|
|Flammable gases (e.g. butane gas)|
|Flammable liquids (e.g. gasoline, lighter fluid and diesel)|
|Flammable solids(e.g. non-safety matches, disposable BBQ and coal)|
|Hair sprays and other hair products containing alcohol|
|Hand sanitizers containing ethyl alcohol|
|Liquid correction fluids|
|Matches, charcoal, phosphorus and articles which are easily ignited|
|Paint thinners and primers|
|Paints, thinner and liquid adhesives|
|Powder (Powdered milk)|
|Spray (Hair spray, Sunscreen spray)|
 If rescheduling or cancellation of appointment after 3pm on the day before your appointment for By-the-Item Plan or after 3pm two days before your appointment for By-the-Square Feet Plan.
 Shipping fee for Plastic Boxes sent to you under By-the-Item Plan (if you end up not storing any Boxes with Boxful).
Applicable on the same day or the next day delivery subject to availability.
 Levied every 15th day past due onward, and up to 90 days past due.