Please read this agreement carefully. The following terms and conditions apply to the use of our websites, use of our web or mobile applications and use of our products and services. By accessing our website, using our service, procuring our products and using our web or mobile applications, you are agreeing to these terms and conditions (the “Agreement”). Furthermore, you agree that all information you provide us is accurate, correct and up to date and that you will notify us of any changes immediately should there be changes to the information that you provided us. You consent to our use of your information in accordance with our Privacy Policy. You also warrant that you are legally entitled to procure services from us on your own behalf or on behalf of the beneficiary of the services.
Other Fees
An additional box materials fee will be charged when storing document box(es) and/or wardrobe box(es).
Shipping and handling charges
Remote Location
If a customer's address resides in remote locations such as the Outlying Islands, you will be charged an additional fee per trip depending on the location due to long distance and extra tunnel/bridge charges.
Park Island (Ma Wan): HK$50/trip
Tung Chung: HK$100/trip
Chak Lap Kok (Airport): HK$150/trip
Discovery Bay: HK$200/trip
[1] Your billing cycle will begin (on the day after) we’ve picked up your boxes/items or two weeks after the drop-off date, whichever date is earlier.
[2] Customers who registered on or before 10, January 2016 will not be subject to the above HK$29 + $15/box or item retrieval policy and can continue to enjoy one free retrieval delivery per billing month (HK$88 per subsequent delivery in the same month) until earlier of contract termination or 31 December, 2018.
[3] If customers’ address is only accessible via stairs, which includes from loading/unloading area* to the building, you are required to pay stairs fee in accordance with our stairs policy of HK$10 per empty box and HK$20 per full box or item per level of up to 5 levels. Stairs fee will be charged via our systems directly and no cash transactions will be involved.
[4] To update your current address, we charge $100 of change address fee for every address update.
*1st to 5th steps of stairs will be free of charge. 6th to15th steps of stairs will be defined as the first level. Subsequent stair flight within 15 steps will be counted as one level and 16th to 30th steps will be considered as second level.
By-Square-Feet Plan | Monthly Fees | Pallet Dimensions | Pallet Qty. | Height Limit |
6 Sq.Ft.(Net) | HK$349/ month | 3 ft (L) X 2 ft (W) | 1 | 5 ft |
12 Sq.Ft.(Net) | HK$549/ month | 3 ft (L) X 4 ft (W) | 1 | |
24 Sq.Ft.(Net) | HK$1,089/ month | 2 | ||
36 Sq.Ft.(Net) | HK$1,589/ month | 3 |
Shipping and handling charges
Please refer to attached list of items and its related stairs fees for your information
SMALL (<25kg) | MEDIUM (>25kg) | LARGE (>25kg) |
Document boxes | Work desks | 3-seaters |
Small/ medium cardboard boxes | TV monitors 40"+ | Massage chairs |
Dining chairs | 1-or2-seaters | Mattresses (>5ft. width) |
Stackable chairs | Wardrobes | Furnitures with longest side from more than 6 feet/ 182cm |
Foldable chairs | Cabinets | |
Bicycles | Washing machines | |
Small luggage/ suitcases | Dishwashers | |
TV monitors <40" | Air conditioners | |
Portable fan & heaters | Security safes | |
Bed frames | ||
Tables | ||
Furnitures with longest side equal to or less than 6 feet / 182cm |
Note: We do not accept piano and rosewood furniture
[5] If customers’ address is only accessible via stairs, which includes from loading/unloading area* to the building, you are required to pay stairs fee in accordance with our stairs policy of HK$20/60/100 per item per level of up to 5 levels. Stairs fee will be charged via our systems directly and no cash transactions will be involved.
*1stto 5th steps of stairs will be free of charge. 6thto 15thsteps of stairs will be defined as the first level. Subsequent stair flight within 15 steps will be counted as one level and e.g. 16thto 30thsteps will be considered as second level, etc.
Flammable items |
Adhesives |
Antifreeze |
Beverages containing 70% or More Alcohol by Volume, Etc. |
Body washes containing alcohol |
Brake, transmission and windshield washer fluids |
Camping gas, glazing torches and other harmful gases |
Carpet cleaners |
Certain cleaners containing pine oil |
Cooking oil |
Dry-cleaning spotters and solvents for home use |
Engine additives |
Flammable gases (e.g. butane gas) |
Flammable liquids (e.g. gasoline, lighter fluid and diesel) |
Flammable solids(e.g. non-safety matches, disposable BBQ and coal) |
Flour |
Hair mousse |
Hair sprays and other hair products containing alcohol |
Hand sanitizers containing ethyl alcohol |
Lighter fluid |
Lighters |
Liquid correction fluids |
Matches, charcoal, phosphorus and articles which are easily ignited |
Oil-based paint |
Paint thinners and primers |
Paints, thinner and liquid adhesives |
Perfume |
Powder (Powdered milk) |
Some pesticides |
Spray (Hair spray, Sunscreen spray) |
Spray lubricants |
Varnish |
[8] If rescheduling or cancellation of appointment after 3pm on the working day before your appointment for By-the-Item Plan or after 3pm two working days before your appointment for By-the-Square Feet Plan.
[9] Shipping fee for Plastic Boxes sent to you under By-the-Item Plan (if you end up not storing any Boxes with Boxful).
[10]Applicable on the same day or the next day delivery subject to availability.
[11] Levied every 15th day past due onward, and up to 90 days past due.