Our services are currently available in Hong Kong Island, Kowloon and most of New Territories (including Hong Kong International Airport and Discovery Bay), but not include Outlying Islands that’s not accessible by land.
Our delivery time for By-the-Item and By-the-Square-Feet services are from 9am to 9pm and 9am to 6pm respectively, Monday to Sunday except for statutory holidays. Our customer service hours are available from 9am to 7pm, Monday to Sunday except statutory holidays. Feel free to e-mail us at [email protected] during our non-office hours and we'll get back to you as soon as possible.
Most definitely! Our warehouse is located at Kwai Chung. The warehouse is not open to the public and is under 24-hour surveillance. We also ensure that boxes are tamper-proof and protected from the elements, such as fire, dust, humidity and water.
Unfortunately, we are unable to disclose the exact location of our warehouse for security reasons.
For the security reasons, we don't allow public access to our warehouses. Only our staff is permitted to access the facility. We make storage super simple by handling all your pick-up and delivery needs so that you never have to step foot in a storage facility again!
Our storage facility is protected with ADT security system, 24-hour CCTV, temperature control, humidity control. No one from the public can get in.
In addition, our warehouses are fully equipped with fire detection alarms, automatic fire sprinkler systems, and fire hose reels.
Our moving team and warehouse staff have undergone thorough background check. Each member of the team goes through a rigorous training program to offer you the very best in customer service.
If you ever have any issues or complaints with any of our staff, please feel free to call us at 3565 6850 or send us an e-mail at [email protected].
We provide coverage for losses and damage to your property while in transit to and from the storage facility and while stored in our warehouse.
It does not protect against damages due to natural disasters such as floods, tidal waves, earthquakes, etc.
We ensure that your credit card details are 100% secured. In fact, we do not store any of your credit card information - when you submit your payment details they are encrypted.
Billing is automatic so you don’t have to worry about it. After you have placed an order, your card is authorized but not charged. Once your boxes/items have made its way safely to our warehouse for storage, you'll be charged monthly the day after you start storing with us (i.e if your pick-up takes place on the 8th of August, your first payment will be on the 9th of August, and your next payment would take place on the 9th of September). We accept all major credit cards.
Our minimum storage period is 3 months (excluding promotions).
Storage is always charged in monthly increments - there are no prorated charges, weekly rates, or discount(s) for taking your things out of storage early.
To cancel or terminate your plan, please make sure you retrieve all your boxes/items before your next billing date and you will only be charged until the end of your current billing month.
Send an email to [email protected] and we will work with you to put together a claim.
When filing a claim, please include the following information:
- Subject Line: Insurance Claim for (Last Name, First Name)
- Date the box/item was returned to you
- Barcode ID on the box/item containing damaged or missing items
- Detailed inventory list and replacement value of items in HKD
- Specific description of loss or damage as it pertains to each item
- Your contact information (Phone Number and E-mail)
We have yet to exercise a claim to date, so please rest assured that the security and safety of your belongings is our highest priority!
Yes, we do. Please download our app on Apple App Store or Android Play store.
We're sorry for the inconvenience. Please contact our customer support team and we'll work immediately to fix the problem. E-mail us at [email protected] or give us a call at 3565 6850.
All of our storage facilities are equipped with automatic fire sprinkler systems, fire detection alarms, fire extinguishers and fire hose reels.
Annual fire safety checks have been conducted and passed at all of our building premises by certified fire safety companies approved by the Hong Kong Fire Services Department.
All of our storage facilities operate in an open space plan and customers’ belongings are physically separated by location. As such, our storage facilities are not divided into partitions, sub-units or cubicles.
Access to our storage facilities is restricted to staff members only. Customers can enjoy our door-to-door delivery services from the comforts of their homes or offices.
We provide free insurance coverage to all of our customers' stored items against fire and other types of damages. The following insurance coverage is included free of charge under each of our services:
- By-the-Item: up to a maximum of HK$1,000 per box or item
- By-Square-Feet: up to HK$1,000 per box or item with a maximum cap of HK$10,000 per plan
- For details, please see the Terms & Conditions on our website.
All customers are not allowed to store any prohibited items, including all types of flammable items. Our moving teams reserve the rights to reject any prohibited items during pick-ups.
Flammable items include but are not limited to the following:
| Flammable items |
| Adhesives |
| Antifreeze |
| Beverages containing 70% or More Alcohol by Volume, Etc. |
| Body washes containing alcohol |
| Brake, transmission and windshield washer fluids |
| Camping gas, glazing torches and other harmful gases |
| Carpet cleaners |
| Certain cleaners containing pine oil |
| Cooking oil |
| Dry-cleaning spotters and solvents for home use |
| Engine additives |
| Flammable gases (e.g. butane gas) |
| Flammable liquids (e.g. gasoline, lighter fluid and diesel) |
| Flammable solids(e.g. non-safety matches, disposable BBQ and coal) |
| Flour |
| Hair mousse |
| Hair sprays and other hair products containing alcohol |
| Hand sanitizers containing ethyl alcohol |
| Lighter fluid |
| Lighters |
| Liquid correction fluids |
| Matches, charcoal, phosphorus and articles which are easily ignited |
| Oil-based paint |
| Paint thinners and primers |
| Paints, thinner and liquid adhesives |
| Perfume |
| Powder (Powdered milk) |
| Some pesticides |
| Spray (Hair spray, Sunscreen spray) |
| Spray lubricants |
| Varnish |
It's easy! Just sign up for an account online and schedule a free drop-off. Our moving team will arrive at your home on the scheduled day to drop-off durable plastic boxes and tamper-proof security fasteners. We'll wait up to 20 minutes while you pack your stuff, or you may schedule a pick-up for a later day. Our moving team will then help secure your boxes and transport them directly to our secure storage facility.
When you want something back, sign into your account and select exactly which boxes you want returned. We'll bring your things back on the date and time of your choosing!
You can store anything from clothes to books to DVDs, camping gear, and other seasonal items - as long as it fits in the box and doesn't exceed the weight limit of 23kg per box (the weight limit of regular bulky item or oversized bulky item is 25kg / the weight limit of document box or wardrobe box is 15kg). We ask that you use common sense when packing, so no perishables, glass or fragile items (or pack at your own risk), explosives and flammables, hazardous materials or illegal substances of any kind.
Please refrain from storing anything that is alive (or was recently alive), items that might raise suspicious behavior and things that might smell over time. In a nutshell, anything that is legal, non-hazardous, and non-perishable is perfectly fine!
Absolutely. Each box comes with free insurance up to the value of HK$1,000 from the moment it's handed over to our moving team, while in transit, and once it's in our warehouse. We do not, however, insure fragile items - glass, China, TVs, etc. If you are storing fragile items, please make sure they are wrapped properly and carefully packed to ensure safety during transport.
Our website and our mobile app offer a simple way to keep track of the items you store with us. After your pick-up is scheduled, our moving team will quickly walk you through the process and answer any questions you might have.
Unless we are bound by legal requirements to do so, we will never open your boxes without your consent! We will not touch, shift or remove any items belonging to you.
We promise to always handle your boxes with utmost care. The boxes themselves are extremely durable and are driven directly to our storage facility in our secured vans. But of course, accidents sometimes happen and that's where our insurance program kicks in.
Absolutely! We value sustainability and leaving the smallest carbon footprint possible. For this reason, our boxes are made with commercial grade, HDPE plastic - sturdy enough to be reused again and again. They are designed for active use for ten years and are 100% recyclable. We ensure that each box goes through a thorough cleaning and disinfecting process before being sent to you.
Our storage plans start at HK$29 per document box, HK$39 per standard storage box, HK$69 per regular bulky item, HK$89 per oversized bulky item, HK$89 per wardrobe box per month, minimum 3 months storage period (excluding promotions) and minimum spend of HK$195 on monthly rental fee. An additional box materials fee will be charged when storing document box and/or wardrobe box: HK$15 per Document Box and HK$150 per Wardrobe Box. Unused Boxes are refundable (only in the same condition as they were dropped off). Every time you order new boxes, you get a free drop-off and pick-up. We drop off empty boxes for you to pack up and pick up your packed boxes free of charge.
For subsequent retrieves and pick-ups, each trip is HK$15/box or item (min. HK$75/trip). If you are able to return the packed boxes within 20 mins, the pick-up is free of charge.
If you do not wish to re-store any of your retrieved boxes and are able to return the empty boxes within 20 mins, the return(first pick-up) trip is free. Otherwise, this will incur HK$15/box or item (min. HK$75/trip).
If existing customer have already stored items in warehouse and require more boxes, the newly ordered boxes’ first payment will be charged based on prorate rate (storage fee ÷ 30 × number of days starting from the day after boxes stored in warehouse to the day of billing cycle), after which storage fees will be charged at regular rate per month.
If the first batch of boxes’ fees are charged on 1st of every month and the delivery team picks up the second batch of boxes on 15th June, the first and second monthly fee for the second batch of boxes will be charged on 1st July. First monthly fee for this batch of boxes will be charged as prorate rate calculated starting from 16th June to 30th June (15 days). At this rate, each standard storage box’s prorate rate will be HK$39 ÷ 30 days x 15 days = HK$20, rounding to the next dollar. Second monthly fee for this batch of boxes will be charged at regular rate HK$39.
5 easy steps for using a promo code:
1) Register for an account.
2) Specify the number of boxes needed.
3) Enter the valid promotional code.
4) Confirm drop-off appointment.
5) The discount has now been applied.
As long as you give us at least 24-hour notice beforehand (by 3pm the working day before delivery), you can move your boxes in and out of storage as often as you like! For retrievals, the fee is HK$15/box or item (min. HK$75/trip). For customers who are re-packing any of their retrieved boxes for storage, the return (pick-up) trip is also HK$15/box or item (min. HK$75/trip). If you do not wish to re-store any of your retrieved boxes and are able to return the empty boxes within 20 mins, the return (pick-up) trip is free too. Otherwise, this will incur HK$15/box or item (min. HK$75/trip).
If you're not sure how many boxes to order, we recommend that you order extra, just in case. When our moving team comes to collect your filled boxes for storage, just return any empty boxes you don't use at that time. We only charge for the boxes you store.
After you've signed in, you can click on "Menu", look for "My Info". You can update your full name and phone. To update your current address, we charge $100 of change address fee for every address update. Please call us at 3565 6850 or e-mail us at [email protected] to change your address.
Shipping and handling charges
Change address fee[3]
HK$100
[1] If customers’ address is only accessible via stairs, which includes from loading/unloading area* to the building, you are required to pay stairs fee in accordance with our stairs policy of HK$10 per empty box and HK$20 per full box or item per level of up to 5 levels. Stairs fee will be charged via our systems directly and no cash transactions will be involved.
[2] To update your current address, we charge $100 of change address fee for every address update.
* 1st to 5th stairs will be free of charge. 6th to15th stairs will be defined as the first level. Subsequent staircases within 15 stairs will be counted as one level. e.g. 16th to 30th stairs will be considered as second level.
Remote Location
If a customer's address resides in remote locations such as the Outlying Islands, you will be charged an additional fee per trip depending on the location due to long distance and extra tunnel/bridge charges.
Park Island (Ma Wan): HK$50/trip
Tung Chung: HK$100/trip
Chak Lap Kok (Airport): HK$150/trip
Discovery Bay: HK$200/trip
We currently offer three kinds of boxes. The dimensions of the standard storage box are 60cm (L) x 40cm (W) and 31.5cm (H); The total dimensions of regular bulky item must be less than 180cm(length + width + height), the longest side must be ≤ 130cm, and for Oversized Bulky Item, its total dimension (length + width + height) must be less than 230cm, the longest side must be ≤ 190cm, the weight limit of regular bulky item or oversized bulky item is 25kg and have to be comfortably carried by one person. The dimensions of the wardrobe box are 50cm (L) x 50 (W) and 105cm (H), the weight limit is 15kg. The dimensions of the document box are 42cm (L) x 34cm (W) and 27cm (H), the weight limit is 15kg.
First step, snap it shut. Second step, our moving team will offer you a tamper-proof fastener at no extra cost. Make your mark on the tab part of the fastener with a permanent marker and fasten. Done! (The fastener is not applicable for wardrobe box and document box)
Our moving team moves a lot of boxes every day, so as a courtesy to them, we ask you to limit each box to a maximum of 23kg (the weight limit of regular bulky item or oversized bulky item is 25kg, and the weight limit of document box or wardrobe box is 15 kg). We offer sizable boxes, so if you were to pack it all with books, it would get pretty heavy. You would be doing our movers a tremendous favor by splitting heavier items over multiple boxes and mixing them with lighter items such as clothing.
Yes, you could use your own boxes. Each box will be treated as an Regular Bulky Item charged at HK$69 per month. Each box must be comfortably carried by one person with maximum weight 25kg and the total dimension (length + width + height) must be less than 180cm, the longest side must be less than 130cm.
We're more than happy to transport and store your possessions but we are unfortunately unable to pack boxes on your behalf.
After we dropped off the empty boxes, you have up to 2 weeks to pack your items. During this period, you can label and take an aerial photo of your packed boxes so you know what you've stored in all the boxes anytime!
However, to save you time, our moving team could also wait up to 20 minutes upon drop off and pick up the packed boxes in one go. So we recommend having your storage items organized and set aside so you can quickly and smoothly load them into the boxes.
Yes! Our moving team will wait up to 20 minutes for you to pack and/or unpack your boxes. But due to a tight pick-up and delivery schedule, they are unable to wait past the allotted 20 minutes which is why we ask that you have your storage items organized beforehand so you can quickly pack / unpack your items.
If you need to cancel or reschedule your appointment, you may do so as late as 3:00 pm the working day before. Just sign into your account, under "Menu" then "Schedule", you can cancel your existing booking and submit a new one. Changes made after 3:00 pm the working day before your appointment are subject to a HK$150 late cancellation fee.
That's totally fine, just let us know and we'll send our moving team to collect the boxes from your home. Please note that there is a flat "empty box pickup" fee of HK$200.
We don't see why not! If you do not schedule a pick-up within two weeks of the initial delivery, we'll automatically start your billing cycle. It's the same price as storage - HK$39 per box per month.
In order for you to keep track of what's stored in each of your boxes, we recommend taking pictures of the items you'll be storing and adding a name and description as well. Each of our boxes have a unique ID and bar code attached on the side. You can take pictures of your boxes and upload them into the virtual catalogue with the corresponding box ID.
We're sorry about that! While our moving team does their best to ensure that they arrive at your selected time of delivery, this may happen occasionally on very busy days. Please contact our customer support team at 3565 6850 or e-mail [email protected]. We'll locate the driver and update you on their ETA.
For all deliveries, the earliest you can book for is the next business day assuming the chosen time block is vacant and the booking is completed before the cutoff at 3pm the previous working day.
For emergency situations, an urgent fee on top of logistics fee will be charged (HK$150 for By-the-Item Plan and HK$300 for By-Square-Feet plan). Urgent delivery only applies on the same day or the next day delivery subject to availability.
You may contact our customer support team at 3565 6850 or e-mail [email protected] and we'll do our best to accommodate you.
It's easy! Just sign in to your account, click on "Menu" then "My Stuff" to select "Send Back" of the boxes you want delivered back to you. Then go to "Schedule Delivery" and select a date and time that works for you. We ask that you provide us at least 24-hour notice for box return. If you have further questions or require additional assistance, please e-mail us at [email protected] or call us at 3565 6850.
Unfortunately, we currently don't offer this service.
Simply sign up for or sign in to your account and our website will take you through the rest of the process. It'll take you less than two minutes!
We can deliver your stuff to your new home. Before scheduling a delivery, please call us at 3565 6850 or send us a message at [email protected] to update your address. We charge $100 of change address fee for every address update.
First drop off of empty boxes is free of charge, and first pick up is free too. Otherwise, this will incur HK$15/box or item (min. HK$75/trip). For multiple pick-ups of the same batch we dropped off, there is a fee of HK$15/box or item (min. HK$75/trip).
Our moving team will wait for up to 20 minutes while trying to get in touch with you. If you're still a no-show after 20 minutes, we'll have to charge you HK$300. No one likes being stood up!
Upon receiving your empty boxes, you have two weeks to schedule a pick-up. After two weeks, your monthly billing cycle of HK$39 per box (minimum charge HK$195)will start.
Thank you so much for believing in Boxful! When you sign up, please fill in your actual home address as your drop off and pick up location. However, please let us know the specific location of the storage facility in the “special instructions” box before you confirm the order. On the day of drop off, we ask that you meet us outside the storage facility first. Remember, our delivery crew can wait up to 20mins for you to pack the Boxful boxes and pick them up right away!
Certainly! However, we charge $100 of change address fee for every address update. Please call us at 3565 6850 or e-mail us at [email protected] to find out how we can help you ship your stuff to your new home.
If customer’s address is only accessible via stairs, which includes from loading / unloading area* to the building, you are required to pay the stairs fee in accordance with our stairs policy. An additional stairs fee of HK$10 per empty box or item and HK$20 per full box per level will be charged to your registered credit card account via system for up to 5 levels.
* 1st to 5th steps of stairs will be free of charge. 6th to 15th steps of stairs will be defined as the first level. Subsequent stair flight within 15 stairs will be counted as one level and 16th to 30th steps will be considered as second level, etc.
Don’t worry, if you are not able to re-pack your boxes within 20 minutes, but plan to re-store one or more of your retrieved boxes, simply schedule an appointment for the delivery team to pick up your boxes on a later date and this will be a charge of transportation fee HK$15/box or item (min. HK$75/trip).
However, if you do not wish to re-store any of the boxes and are not able to return the boxes to us within 20 minutes, you will need to schedule another appointment on a different date for the delivery team to pick up your empty boxes. Please note we will charge a transportation fee of HK$15/box or item (min. HK$75/trip).
Boxful By-the-Square Feet provides an all-in-one storage solution for users to conveniently store their items (be it large or small) without the hassle of having to move or visit a storage facility. Our storage options range in size from 12 sq. ft to 48 sq. ft. (For larger storage plans, please call us on 3565 6850 for a free quote). We make storage simple by providing door-to-door pickup and delivery service. The process is quick and can be easily done online.
It’s easy! Just give us a call at 3565 6850 and let us know what you would like to store. We will be able to advise you on a suitable plan and help you set up an account or schedule a pickup.
We provide door-to-door pickup and delivery service, so you will never have to visit a storage facility again. We take care of all the heavy-lifting, so you don’t have to go through the frustration of moving your own stuff and digging through boxes to find what you need.
We offer a range of storage spaces from 12 sq.ft to 48 sq.ft. (larger storage plans available by quote). Please call us at 3565 6850 and our customer service representatives will be able to advise you on a suitable plan based on the information you provided.
You can store pretty much anything as long as it’s not illegal, dangerous or perishable. For list of prohibited items, please refer to our Terms & Conditions.
Yes, we are able to store your furniture or bulky items (except piano and rosewood furniture) provided it fits into our vans and storage units. Please give us a call at 3565 6850 for further details.
Our minimum storage period is 3 months (excluding promotions).
We provide customers with an insurance policy and is committed to the security and safety of your stored items. If you are storing fragile items, please make sure they are wrapped properly and carefully packed to ensure safety during transport. We are not responsible for items that are damaged because they were improperly packed. Please review our Terms & Conditions for detailed information.
The safety and security of your items is our top priority. Our delivery team ensures that everything is photographed and packed properly before loading onto our truck. We also provide customers with an insurance policy that will cover loss or damage of your items of up to HK$10,000 for each storage plan.
The cost of your storage plan will depend on how much space you need to store your items. You will find our monthly storage rates by size below:
12 sq. ft Plan (Net)
Storage Fees: HK$699 per month
Pallet Dimensions: 3 ft (L) X 4 ft (W)
Pallet Quantity: 1
Height Limit: 5 ft
Logistics Fees
First Trip of Pick-up Items: HK$559
Final Retrieval of Items: HK$699
Subsequent Pick-up Items / Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
24 sq. ft Plan (Net)
Storage Fees: HK$1,349 per month
Pallet Dimensions: 3 ft (L) X 4 ft (W)
Pallet Quantity: 2
Height Limit: 5 ft
Logistics Fees
First Trip of Pick-up Items: HK$1,079
Final Retrieval of Items: HK$1,349
Subsequent Pick-up Items / Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
36 sq. ft Plan (Net)
Storage Fees: HK$1,999 per month
Pallet Dimensions: 3 ft (L) X 4 ft (W)
Pallet Quantity: 3
Height Limit: 5 ft
Logistics Fees
First Trip of Pick-up Items: HK$1,599
Final Retrieval of Items: HK$1,999
Subsequent Pick-up Items / Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
48 sq. ft Plan (Net)
Storage Fees: HK$2,649 per month
Pallet Dimensions: 3 ft (L) X 4 ft (W)
Pallet Quantity: 4
Height Limit: 5 ft
Logistics Fees
First Trip of Pick-up Items: HK$2,119
Final Retrieval of Items: HK$2,649
Subsequent Pick-up Items / Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
For larger storage plans, please call us on 3565 6850 for a free quote.
Your storage fee will be charged the day after we pick up your items.
You will find our Final Retrieval and Partial Retrieval fees as below:
12 sq. ft Plan (Net)
Final Retrieval of Items: HK$699
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
24 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,349
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
36 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,999
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
48 sq. ft Plan (Net)
Final Retrieval of Items: HK$2,649
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
For the retrieval fees of the larger storage plans, please call us on 3565 6850 for a free quote.
Shipping and handling charges
12 sq. ft Plan (Net)
First Trip of Pick-up Items: HK$559
Subsequent Pick-up of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
24 sq. ft Plan (Net)
First Trip of Pick-up Items: HK$1,079
Subsequent Pick-up of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
36 sq. ft Plan (Net)
First Trip of Pick-up Items: HK$1,599
Subsequent Pick-up of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
48 sq. ft Plan (Net)
First Trip of Pick-up Items: HK$2,119
Subsequent Pick-up of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
For Pick-up Fees of larger storage plans, please call us on 3565 6850 for a free quote.
Pick-up time starts when Boxful staff knocks on the customers' doors, and until photos of each item taken, all items are wrapped properly on pallet(s), and loaded onto Boxful's vehicles. We strongly encourage customers to finish packing prior our arrival to maximize efficiency and avoid extra charges.12 sq. ft Plan (Net)
Final Retrieval of Items: HK$699
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
24 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,349
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
36 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,999
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
48 sq. ft Plan (Net)
Final Retrieval of Items: HK$2,649
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
For Retrieval Fees of larger storage plans, please call us on 3565 6850 for a free quote.
For partial pick-ups and retrievals scheduled concurrently (i.e. immediately after one another), moving cost would be based on one trip only.
|
SMALL (<25kg) |
MEDIUM (>25kg) |
LARGE (>25kg) |
| Document boxes | Work desks | 3-seaters |
|
Small/medium cardboard boxes |
TV monitors 40"+ | Massage chairs |
| Dining chairs | 1-or2-seaters | Mattresses (>5ft. width) |
| Stackable chairs | Wardrobes | Furnitures with longest side from more than 6 feet/ 182cm |
| Foldable chairs | Cabinets | |
| Bicycles | Washing machines | |
| Small luggage/suitcases | Dishwashers | |
| TV monitors <40" | Air conditioners | |
| Portable fan & heaters | Security safes | |
| Bed frames | ||
| Tables | ||
| Furnitures with longest side equal to or less than 6 feet / 182cm |
Note: We do not accept piano and rosewood furniture
[1] If customers’ address is only accessible via stairs, which includes from loading/unloading area* to the building, you are required to pay stairs fee in accordance with our stairs policy of HK$20/60/100 per item per level of up to 5 levels. Stairs fee will be charged via our systems directly and no cash transactions will be involved.
*1stto 5th steps of stairs will be free of charge. 6thto 15thsteps of stairs will be defined as the first level. Subsequent stair flight within 15 steps will be counted as one level and e.g. 16thto 30thsteps will be considered as second level, etc.
Park Island (Ma Wan): HK$50/trip
We provide basic packing materials for purchase such as cardboard boxes, bubble wrap, tape, and film wrap to protect your items while moving.
Yes. We try to help as many customers as we can, so our goal is to complete your appointment as quickly as possible. Every plan includes onsite move & pack service.
Please note more labour is usually required in these situations:
- Furniture needs to be wrapped
- Long distance from door to parking lot or area
- Dedicated moving elevator not available
- Entrance with staircases
Yes, extra packing help (i.e. additional time beyond what is included in your storage plan) is charged at HK$350 per 30 minutes per mover.
To minimize additional time needed for your pick-up, it's best to pack your items in advance before we arrive.
If you are unprepared, you can always reschedule your pick-up. There is no fee to reschedule or cancel a pick-up as long as you let us know at least before 3pm two days in advance prior to your pick-up.
For items you have packed beforehand, it’s up to you to ensure they have been packed correctly. If you’re not sure if you wrapped up something properly, just leave the box open. We are happy to repack or re-wrap to ensure that everything can be transported and stored safely. Let us know ahead of time and we can bring the all the appropriate packing materials for delicate items.
If you have large-sized furniture which might not fit in your elevator, we will recommend you to dismantle into smaller parts for easy transportation. Please give us a call at 3565 6850 prior to your pickup and we will advise whether it will possible for us to take the item based on the information you provide.
Our moving team and truck will arrive to your place and make sure each item is securely packed before loading onto our truck. Every plan includes onsite move & pack service.
Pick-up requires at least 48 hours notice prior to the cut-off time at 3pm and is subject to availability of our time slots.
As long as you call to cancel or reschedule your appointment before 3pm two days prior to your scheduled pick-up time, there is no cancellation fee. Cancellations or rescheduling after 3pm two days prior to your appointment will incur a $300 cancellation fee.
As long as you call to cancel or reschedule your appointment before 3pm two days prior to your scheduled pick-up time, there is no cancellation fee. Cancellations or rescheduling after 3pm two days prior to your appointment will incur a $300 cancellation fee.
You can schedule a return delivery online or by giving us a call at 3565 6850.
Simply log in to your account and select all of your items and specify a return date for your final drop-off.
12 sq. ft Plan (Net)
Final Retrieval of Items: HK$699
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
24 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,349
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
36 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,999
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
48 sq. ft Plan (Net)
Final Retrieval of Items: HK$2,649
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
For the retrieval fees of the larger storage plans, please call us on 3565 6850 for a free quote.
If you schedule a final drop-off before the minimum 3-month storage term (excluding promotions) is up, your account will be charged for the months remaining on the minimum term.
During your initial pickup we apply IDs to each item, and photograph everything so there is a record of what’s in storage and what condition it was received in. We make sure to complete the photographing during the pick-up so if the worst should happen, we can reimburse up to HK$10,000 in loss or damages.
Please note we cannot guarantee the contents of the box if we are not able to see what’s in it. We will still be responsible for returning the box, but the contents cannot be insured if we cannot verify that they are packed properly to prevent damage. Please review our Terms & Conditions for full details.
Return delivery requires at least 48-hour advance and is subject to availability. The cut-off time for scheduling is 3pm for all deliveries.
It's FREE. As long as your new address is within our service network, there will be no extra charges for delivering back your stored items to a different address.
Our moving team will wait for up to 20 minutes while trying to get in touch with you. If you're still a no-show after 20 minutes, we'll have to charge you HK$600. No one likes being stood up!
5579 3755
